How do I update an existing user's Results Portal account?

Let's say you wish to update a teacher to also be an Examiner or a teacher is to have access to another class. Any user that already has a set role in the Results Portal can be changed or updated.

Updating or changing a user's role within the Lexplore Results Portal can be carried out by:

  • Examiner
  • User admin
  • Ambassador
  • Project Manager
  • Organisation Admin

If you have any of the above roles please follow these steps.

  1. Log into the Results Portal. 
  2. Click on the cog in the upper right corner.
  3. Find the individual in the list of STAFF, and open their details by clicking on their name.

You can now choose to change any of the following:

  1. Name - Edit the user's First name and/or Last name.
  2. Edit E-mail. If the organisation and user sign in with an SSO solution, make sure that the email has already been updated in the Google account, Wonde account, Office 365 account, or any other SSO login provider the organisation has activated.
  3. Add or edit roles. Remember to click the "+"-icon when you wish to add a new role to the user. 
  4. Remove a role - Click the dustbin icon on the role you wish to delete.
  5. Remember to click "SAVE" when you are done with the editing and or adding of roles or the removing of roles entirely, for your changes to be saved.

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