--- title: How do I update an existing user's Portal account? description: Help with administrating users, where and how. --- [Skip to content](https://info.lexplore.com/en/support/how-do-i-update-an-existing-users-results-portal-account#main-content) ![white-logo-lexplore](https://info.lexplore.com/hs-fs/hubfs/white-logo-lexplore.png?width=92&height=40&name=white-logo-lexplore.png) - Infobank - [Go to Lexplore.com](https://lexplore.com/) - [Create a support ticket](https://info.lexplore.com/en/support/lexplore-customer-support-channels) - [🇸🇪 SV](https://info.lexplore.com/sv/support) - [🇳🇴 NO](https://info.lexplore.com/no-no/support) Open main navigation Close main navigation - Infobank - [Go to Lexplore.com](https://lexplore.com/) - [Create a support ticket](https://info.lexplore.com/en/support/lexplore-customer-support-channels) - [🇸🇪 SV](https://info.lexplore.com/sv/support) - [🇳🇴 NO](https://info.lexplore.com/no-no/support) Hello, how can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://info.lexplore.com/en/support?hsLang=en) 2. [Administration](https://info.lexplore.com/en/support/administration?hsLang=en) 3. [Staff Management](https://info.lexplore.com/en/support/administration?hsLang=en#staff-management) # How do I update an existing user's Portal account? ## Let's say you wish to update a teacher to also be an Examiner or a teacher is to have access to another class. Any user that already has a set role in the Portal can be changed or updated. **Updating or changing a user's role within the Lexplore Results Portal can be carried out by:**  - Examiner - User admin - Ambassador - Project Manager - Organisation Admin If you have any of the above roles please follow these steps.  1. Log into the Results Portal and go to Insights 2. Click on the cog in the upper right corner. 3. Find the individual in the list of **STAFF**, and open their details by clicking on their name. You can now choose to change any of the following:  1. Name - Edit the user's First name and/or Last name. 2. Edit E-mail. If the organisation and user sign in with an SSO solution, make sure that the email has already been updated in the Google account, Wonde account, Office 365 account, or any other SSO login provider the organisation has activated. 3. Add or edit roles. Remember to click the "+"-icon when you wish to add a new role to the user. 4. Remove a role - Click the dustbin icon on the role you wish to delete. 5. Remember to click "SAVE" when you are done with the editing and or adding of roles or the removing of roles entirely, for your changes to be saved. ![](https://info.lexplore.com/hs-fs/hubfs/image-png-Nov-23-2022-10-07-57-2632-AM.png?width=1879&height=933&name=image-png-Nov-23-2022-10-07-57-2632-AM.png) 🛎️Here at Lexplore, we love to help our users with their questions and provide self-help guides for quicker service. Please vote below to advise if this article was helpful or not. 😊  - [Getting Started](https://info.lexplore.com/en/support/getting-started?hsLang=en#main-content) - [Logging in](https://info.lexplore.com/en/support/getting-started?hsLang=en#logging-in) - [Technical Requirements with an eye tracker](https://info.lexplore.com/en/support/getting-started?hsLang=en#technical-requirements-with-an-eye-tracker) - [Installation with eye tracker](https://info.lexplore.com/en/support/getting-started?hsLang=en#installation-with-eye-tracker) - [Administration](https://info.lexplore.com/en/support/getting-started?hsLang=en#administration) - [Integrations](https://info.lexplore.com/en/support/getting-started?hsLang=en#integrations) - [Web Assessment](https://info.lexplore.com/en/support/web-assessment?hsLang=en#main-content) - [Get started with Web Assessment](https://info.lexplore.com/en/support/web-assessment?hsLang=en#get-started-with-web-assessment) - [Learn more about Web Assessment](https://info.lexplore.com/en/support/web-assessment?hsLang=en#learn-more-about-web-assessment) - [FAQ](https://info.lexplore.com/en/support/web-assessment?hsLang=en#faq) - [All about Assessments](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#main-content) - [General](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#general) - [Preparations before Assessment](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#preparations-before-assessment) - [Equipment for performing assessment](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#equipment-for-performing-assessment) - [During an assessment](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#during-an-assessment) - [After assessment](https://info.lexplore.com/en/support/all-about-assessments?hsLang=en#after-assessment) - [Administration](https://info.lexplore.com/en/support/administration?hsLang=en#main-content) - [Student Management](https://info.lexplore.com/en/support/administration?hsLang=en#student-management) - [Staff Management](https://info.lexplore.com/en/support/administration?hsLang=en#staff-management) - [Portal functionality](https://info.lexplore.com/en/support/administration?hsLang=en#portal-functionality) - [Organisation Settings](https://info.lexplore.com/en/support/administration?hsLang=en#organisation-settings) - [Academy](https://info.lexplore.com/en/support/academy?hsLang=en#main-content) - [Start with this](https://info.lexplore.com/en/support/academy?hsLang=en#start-with-this) - [Ambassador courses](https://info.lexplore.com/en/support/academy?hsLang=en#ambassador-courses) - [Assessments courses](https://info.lexplore.com/en/support/academy?hsLang=en#assessments-courses) - [Insights & Analysis](https://info.lexplore.com/en/support/academy?hsLang=en#insights-analysis) - [The Reading Journey - Theory](https://info.lexplore.com/en/support/academy?hsLang=en#the-reading-journey-theory) - [The Reading Journey - Practical](https://info.lexplore.com/en/support/academy?hsLang=en#the-reading-journey-practical) - [The Reading Journey/Library - Workshops](https://info.lexplore.com/en/support/academy?hsLang=en#the-reading-journey-library-workshops) - [Understand and manage the Results](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#main-content) - [Understand the results](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#understand-the-results) - [Navigate the results](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#navigate-the-results) - [Results where review is needed](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#results-where-review-is-needed) - [Manage results](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#manage-results) - [Other](https://info.lexplore.com/en/support/understand-and-manage-the-results?hsLang=en#other) - [Reading development](https://info.lexplore.com/en/support/reading-development?hsLang=en#main-content) - [Theory about reading development](https://info.lexplore.com/en/support/reading-development?hsLang=en#theory-about-reading-development) - [Fluency Practice](https://info.lexplore.com/en/support/reading-development?hsLang=en#fluency-practice) - [About Lexplore Reading App for students](https://info.lexplore.com/en/support/reading-development?hsLang=en#about-lexplore-reading-app-for-students) - [Information to guardians](https://info.lexplore.com/en/support/reading-development?hsLang=en#information-to-guardians) - [Support](https://info.lexplore.com/en/support/support?hsLang=en) [![Chill listening crop-3](https://info.lexplore.com/hs-fs/hubfs/Lexplore_22_Logo.png?width=76&height=24&name=Lexplore_22_Logo.png "Chill listening crop-3")](https://lexplore.com?hsLang=en) A clear view of reading Copyright © 2026, Lexplore Nordic AB