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Knowledgebase
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FAQ
  • Getting Started
    • Logging in
    • Requirements
    • Installation
    • Troubleshooting
    • Administration
    • Examiner
    • Integrations
  • FAQ
    • Login issues
    • The Testing Application
    • During Testing
    • About the Results
    • Administration in the Results Portal
  • Administration
    • Pupil Management
    • Staff Management
    • Portal functionality
  • All about Assessments
    • General
    • Preparations for a testing
    • Equipment for Testing
    • During a Testing Session
    • After testing
  • Understand and manage the Results
    • Understand the results
    • Navigate the results
    • Results where review is needed
    • Manage results
    • Other
  • Reading development
    • Theory about reading developement
    • Fluency Practice
    • Lexplore Reading App
  • Information for guardians
  • Release Notes
    • Release Notes 2023
    • Release Notes 2022
    • Release Notes 2021
  • Support
      Back to home
      1. Knowledgebase
      2. FAQ
      • Getting Started
        • Logging in
        • Requirements
        • Installation
        • Troubleshooting
        • Administration
        • Examiner
        • Integrations
      • FAQ
        • Login issues
        • The Testing Application
        • During Testing
        • About the Results
        • Administration in the Results Portal
      • Administration
        • Pupil Management
        • Staff Management
        • Portal functionality
      • All about Assessments
        • General
        • Preparations for a testing
        • Equipment for Testing
        • During a Testing Session
        • After testing
      • Understand and manage the Results
        • Understand the results
        • Navigate the results
        • Results where review is needed
        • Manage results
        • Other
      • Reading development
        • Theory about reading developement
        • Fluency Practice
        • Lexplore Reading App
      • Information for guardians
      • Release Notes
        • Release Notes 2023
        • Release Notes 2022
        • Release Notes 2021
      • Support

      FAQ

      Here we have gathered all our frequently asked questions within all different categories. Perhaps the answer you are looking for can be found here:)
      • Lexplore and GDPR

      Login issues

      • Can't login to Lexplore Portal

      The Testing Application

      • What does the Lexplore Test Application Icons mean?
      • How do I extend monitors?
      • How do I change monitor and screen settings?
      • How do I write comments on the recordings in the Testing Application?
      • What should I do if pupils are not appearing in the Lexplore Application?
      • Is Lexplore available across numerous markets?
      • Why is the organisation not appearing in the Testing Application?
      • What is the Lexplore Community?
      • Unresponsive pupil monitor
      See more

      During Testing

      • What is a RAN test?
      • Application Diagnostics: Network issues

      About the Results

      • What does the Pupil status mean?
      • What is the Lexplore Score?
      • What does "Analysis not possible" mean?
      • What do I do if Google Chrome is displaying US English in the Results Portal?
      • What to do about message advising the pupil only read the RAN and one of the texts?
      • What should I do if a message appears in the Results Portal advising that something is wrong in the analysis?
      See more

      Administration in the Results Portal

      • How do I change roles for existing users in Lexplore?
      • How to invite staff to Lexplore
      • How do I add a new or additional pupil in the Results Portal?
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      A clear view of reading
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      • Contact channels for Support